The name COVID-19 is an abbreviated version of Coronavirus disease 2019. It was first identified in Wuhan, Hubei province, China in December last year. Coronaviruses are a large family of viruses that can cause illnesses like colds and other respiratory tract infections but some, like the most recently identified COVID-19, can be extremely dangerous.
Plan members who are travelling and have travel assistance coverage should review their plan member booklet for information on their emergency travel coverage, and trip cancellation/interruption coverage. Because of the Government of Canada’s official global travel advisory travelling to a destination outside of Canada can impact the travel insurance coverage. Depending on the insurer:
We strongly recommend that plan members contact your plan’s emergency medical travel provider with questions or concerns and visit their site for up-to-date information. Contact information can be found on plan member benefits card or travel cards. If plan members don’t have this information, they may contact you for that information. Please refer to the contact listing at the end of this communication. If you need further assistance, please contact your benefits consultant.
People Corporation partners with a variety of travel assistance providers. If you’re not sure who your provider is, contact your customer service representative or account manager.
Travel Assistance contact listing
|Benefits plan provider||If your organization’s health coverage is provided by:||Contact information|
Canada and the U.S.: 1-866-438-5498
All other countries, call collect: 1-418-651-2266
All countries: 1-855-747-7764
|Cooperators||Canada and the U.S.: 1-888-440-2667
All other countries call collect: 1-416-340-1316
|CanAssistance||Canada and the U.S.: 1-866-438-5498
All other countries, call collect: 1- 418-651-2266
Canada and the U.S.: 1-866-438-5498
All other countries, call collect: 418-651-2266
|Sun Life||Canada and the U.S.: 1-800-511-4610
All other countries, call collect: 1-519-514-0351
|Canada and the U.S.: 1-855-222-4051
Dominican Republic: 1-800-203-9530
Universal countries: 1-800-9006-7555*
All other countries, call collect:
1-204-946-2577***To view the universal countries list, go to Canada Life’s GroupNet for Plan Members or www.greatwestlife.com – Contact Us – Group Benefits, and follow the online instructions.**Long distance charges can be submitted to Canada Life
|Canada and the U.S.: 1-800-265-9977 or call collect 1- 519-741-8450
Dominican Republic: 1-888-751-4403
International: Country code + 800-9221-9221 or use 1-800-265-9977
or call collect 1-519-741-8450Calls from local land lines and local SIM mobile phones are toll free. Otherwise connection charges may apply.
|Equitable Life||Canada and the U.S.: 1-800-321-9998
All other countries, call collect: 1- 519-742-3287
|Assumption Life||Canada and the U.S.: 1-877-875-3166
All other countries, call collect: -514-875-3166
|RSA’s information on COVID-19
Canada and the U.S.: 1-866-870-1898
All other countries, call collect: 1-819-566-1898
If your plan is carrier direct
|If your organization’s health coverage is provided by:||Contact information|
|RBC||Canada and the U.S.: 1-855-603-5571
All other countries, call collect: 905-608-8251
|Empire Life||Canada and the U.S.: 1-800-321-9998
All other countries, call collect: 519-742-2800
|Manitoba Blue Cross||Canada and the U.S.: 1-866-601-8583
All other countries, call collect: 0-204-775-8583
|Saskatchewan Blue Cross||Canada and the U.S.: 1-866-330-3633
All other countries, call collect: 306-667-5299
In light of the current situation, the Canadian Life and Health Insurance Association (CLHIA) has created and distributed a Plan Member Confirmation of Illness Form that’s been created specifically for use when submitting a Short-Term Disability (STD) claim if the plan member’s absence is due to COVID-19 disease. The CLHIA has communicated with all insurers in Canada to make them aware of the custom form. All insurers will accept this form to initiate an STD claim.
Plan members should complete the form according to the instructions provided on the document and submit it to their insurer. If your plan members aren’t aware of who disability insurer is on your group benefits plan, they may contact you for insurer’s contact information and address. Plan members can also use claim forms provided by the insurer, but we recommend they use the CLHIA form as it’s specifically designed for the diagnosis of COVID-19.
If your plan includes an employee assistance program (EAP), plan members can access their services by connecting with them. The current situation could have a negative impact on your employee population. The services accessible through an EAP provide an effective way help your employees cope with stressful situations, and proactively address a variety of issues. Your EAP contact information is provided in your plan member booklets.
Federal and provincial regulators:
If your plan members feel they need support and your group benefits plan includes People Connect, now is a good time for them to access the services available.
If you’re interested in adding People Connect to your benefits plan contact firstname.lastname@example.org or speak with your benefits consultant. For more information on our People Connect solution, view our video.
Chubb Insurance Company of Canada
Victor Canada (formerly ENCON)
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