COVID-19 Information For Plan Sponsors

Return to work

Plan members who are travelling and have travel assistance coverage should review their plan member booklet for information on their emergency travel coverage, and trip cancellation/interruption coverage. Because of the Government of Canada’s official global travel advisory travelling to a destination outside of Canada can impact the travel insurance coverage. Depending on the insurer:

Trips booked to a destination after an advisory has been announced may not be eligible for medical emergency coverage or trip cancellation/trip interruption coverage
For travellers who departed on a trip before the travel advisory was issued, their trip interruption coverage is limited to 10 days from the date of the travel advisory
Trips booked for future travel to a destination that has a formal travel advisory or for a cruise may not have emergency medical coverage if the advisory is still in effect at the time of travel
Cruise ship travellers who depart after March 9, the date the Government of Canada issued the advisory to avoid all cruise ship travel, may not have out of country medical coverage

We strongly recommend that plan members contact your plan’s emergency medical travel provider with questions or concerns and visit their site for up-to-date information. Contact information can be found on plan member benefits card or travel cards. If plan members don’t have this information, they may contact you for that information. Please refer to the contact listing at the end of this communication. If you need further assistance, please contact your benefits consultant.

People Corporation partners with a variety of travel assistance providers. If you’re not sure who your provider is, contact your customer service representative or account manager.

Travel Assistance contact listing
Benefits plan provider	If your organization’s health coverage is provided by:	Contact information
Sirius Benefits	SSQ	SSQ’s site Canada and the U.S.: 1-866-438-5498 All other countries, call collect: 1-418-651-2266
	La Capitale	www.lacapitale.com/en/coronavirus www.lacapitale.com/fr/coronavirus All countries: 1-855-747-7764
	Cooperators	Canada and the U.S.: 1-888-440-2667 All other countries call collect: 1-416-340-1316
	CanAssistance	Canada and the U.S.: 1-866-438-5498 All other countries, call collect: 1- 418-651-2266
Healthsource Plus	SSQ	SSQ’s site Canada and the U.S.: 1-866-438-5498 All other countries, call collect: 418-651-2266
	Sun Life	Canada and the U.S.: 1-800-511-4610 All other countries, call collect: 1-519-514-0351
	Canada Life	Canada and the U.S.: 1-855-222-4051 Mexico: 0-1-800-522-0029 Dominican Republic: 1-800-203-9530 Universal countries: 1-800-9006-7555* Cuba: 1-204-946-2946 All other countries, call collect: 1-204-946-2577To view the universal countries list, go to Canada Life’s GroupNet for Plan Members or www.greatwestlife.com – Contact Us – Group Benefits, and follow the online instructions.*Long distance charges can be submitted to Canada Life for reimbursement.
	Manulife	Canada and the U.S.: 1-800-265-9977 or call collect 1- 519-741-8450 Mexico: 00-1-800-514-3702 Dominican Republic: 1-888-751-4403 International: Country code + 800-9221-9221 or use 1-800-265-9977 or call collect 1-519-741-8450Calls from local land lines and local SIM mobile phones are toll free. Otherwise connection charges may apply.
	Equitable Life	Canada and the U.S.: 1-800-321-9998 All other countries, call collect: 1- 519-742-3287
	Assumption Life	Canada and the U.S.: 1-877-875-3166 All other countries, call collect: -514-875-3166
	RSA/Global Excel	RSA’s information on COVID-19 Canada and the U.S.: 1-866-870-1898 All other countries, call collect: 1-819-566-1898
If your plan is carrier direct
If your organization’s health coverage is provided by:		Contact information
RBC		Canada and the U.S.: 1-855-603-5571 All other countries, call collect: 905-608-8251
Empire Life		Canada and the U.S.: 1-800-321-9998 All other countries, call collect: 519-742-2800
Manitoba Blue Cross		Canada and the U.S.: 1-866-601-8583 All other countries, call collect: 0-204-775-8583
Saskatchewan Blue Cross		Canada and the U.S.: 1-866-330-3633 All other countries, call collect: 306-667-5299