Plan members who are travelling and have travel assistance coverage should review their plan member booklet for information on their emergency travel coverage, and trip cancellation/interruption coverage. Because of the Government of Canada’s official global travel advisory travelling to a destination outside of Canada can impact the travel insurance coverage. Depending on the insurer:
- Trips booked to a destination after an advisory has been announced may not be eligible for medical emergency coverage or trip cancellation/trip interruption coverage
- For travellers who departed on a trip before the travel advisory was issued, their trip interruption coverage is limited to 10 days from the date of the travel advisory
- Trips booked for future travel to a destination that has a formal travel advisory or for a cruise may not have emergency medical coverage if the advisory is still in effect at the time of travel
- Cruise ship travellers who depart after March 9, the date the Government of Canada issued the advisory to avoid all cruise ship travel, may not have out of country medical coverage
We strongly recommend that plan members contact your plan’s emergency medical travel provider with questions or concerns and visit their site for up-to-date information. Contact information can be found on plan member benefits card or travel cards. If plan members don’t have this information, they may contact you for that information. Please refer to the contact listing at the end of this communication. If you need further assistance, please contact your benefits consultant.
People Corporation partners with a variety of travel assistance providers. If you’re not sure who your provider is, contact your customer service representative or account manager.
Travel Assistance contact listing
|
Benefits plan provider |
If your organization’s health coverage is provided by: |
Contact information |
Sirius Benefits |
SSQ
|
SSQ’s site
Canada and the U.S.: 1-866-438-5498
All other countries, call collect: 1-418-651-2266 |
La Capitale
|
www.lacapitale.com/en/coronavirus
www.lacapitale.com/fr/coronavirus
All countries: 1-855-747-7764 |
Cooperators |
Canada and the U.S.: 1-888-440-2667
All other countries call collect: 1-416-340-1316 |
CanAssistance |
Canada and the U.S.: 1-866-438-5498
All other countries, call collect: 1- 418-651-2266 |
Healthsource Plus |
SSQ
|
SSQ’s site
Canada and the U.S.: 1-866-438-5498
All other countries, call collect: 418-651-2266 |
Sun Life |
Canada and the U.S.: 1-800-511-4610
All other countries, call collect: 1-519-514-0351 |
Canada Life
|
Canada and the U.S.: 1-855-222-4051
Mexico: 0-1-800-522-0029
Dominican Republic: 1-800-203-9530
Universal countries: 1-800-9006-7555*
Cuba: 1-204-946-2946**
All other countries, call collect:
1-204-946-2577***To view the universal countries list, go to Canada Life’s GroupNet for Plan Members or www.greatwestlife.com – Contact Us – Group Benefits, and follow the online instructions.**Long distance charges can be submitted to Canada Life
for reimbursement. |
Manulife
|
Canada and the U.S.: 1-800-265-9977 or call collect 1- 519-741-8450
Mexico: 00-1-800-514-3702
Dominican Republic: 1-888-751-4403
International: Country code + 800-9221-9221 or use 1-800-265-9977
or call collect 1-519-741-8450Calls from local land lines and local SIM mobile phones are toll free. Otherwise connection charges may apply. |
Equitable Life |
Canada and the U.S.: 1-800-321-9998
All other countries, call collect: 1- 519-742-3287 |
Assumption Life |
Canada and the U.S.: 1-877-875-3166
All other countries, call collect: -514-875-3166 |
RSA/Global Excel
|
RSA’s information on COVID-19
Canada and the U.S.: 1-866-870-1898
All other countries, call collect: 1-819-566-1898 |
If your plan is carrier direct
|
If your organization’s health coverage is provided by: |
Contact information |
RBC |
Canada and the U.S.: 1-855-603-5571
All other countries, call collect: 905-608-8251 |
Empire Life |
Canada and the U.S.: 1-800-321-9998
All other countries, call collect: 519-742-2800 |
Manitoba Blue Cross |
Canada and the U.S.: 1-866-601-8583
All other countries, call collect: 0-204-775-8583 |
Saskatchewan Blue Cross |
Canada and the U.S.: 1-866-330-3633
All other countries, call collect: 306-667-5299 |