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Pension Manager (Ottawa, Ontario)

We have a new opportunity  for a Pension Manager located in Ottawa, Ontario to support our high-performing Coughlin team.  In this role you will be responsible for leading our pension department and providing stellar service to our clients. The Pension Manager is responsible for directing/advising pension administrators, directing and facilitating communications, both internally and externally, evaluating performance of employees, managing conflict resolutions.

We are looking for someone who is energetic and is results-driven with highly developed client service skills.   You are known for providing memorable service to your clients and your dedication to this makes you a successful Pension Manager.

Key Responsibilities

  • Provides leadership as well as manages multi-functional activities of the Pension Department.
  • Ensure that the administrative processes and procedures support the effective and efficient delivery of quality services to our clients.
  • Establishing policies and procedures, as well as internal controls, personnel planning to include coaching and directing staff and providing support to the management and consulting teams.
  • Set goals, resolve problems, and make decisions that enhance the department’s effectiveness.
  • Responsible for statistical data and reporting and determines own and departmental priorities based on overall organizational goals.
  • Responsible for customer service, reviewing/approving the work of pension administrators, staffing, creating/maintaining departmental reporting, strategic planning and carrying out technical activities.

Core Qualifications

  • Post-secondary diploma in a related field or equivalent training acquired from a combination of relevant work experience and education.
  • At least 5 years of related work experience in Group Benefits/Pension and at least 3 years of supervisory experience is expected.
  • Comprehensive knowledge of the administration surrounding Pension Plans.
  • Strong leadership abilities, to include; inspire, motivate and lead employees, excellent interpersonal skills, coordinating workflow and training plans, motivating a team, motivating individual performance, and preparing and delivering performance development evaluations.
  • The ability to manage change while aligning and adjusting milestones and targets in order to maintain forward momentum along with the ability to anticipate, plan, monitor progress and adjust as needed.
  • The ability to create positive atmospheres and an overall team culture that is open, transparent, positive, future-focused and able to deliver success
  • Sound knowledge of Microsoft Office, accounting software, and standard office administration procedures.
  • Excellent analytical, reasoning and problem solving skills along with strong mathematical and reconciliation skills.
  • Knowledge of the principles of accounting practices and banking procedures.
  • The ability to maintain good public relations, both within and outside the organization.
  • Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively in order to respond quickly and efficiently to meet numerous, conflicting, and changing deadlines.
  • The ability to adhere to and enforce existing company policies and procedures.
  • The ability to use tact and discretion to maintain information in the strictest of confidence.
  • Knowledge and experience of LEAN Management Principles.
  • RPA or CEBS designation.
  • Sound knowledge of pension related terminology.
  • The ability to extract, interpret, and simply information from various technical sources.


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Nous sommes prêts à vous aider. La COVID-19 étant une priorité, nous sommes déterminés à vous tenir informés. Précisions.